Frequently Asked Questions
Product Details
Q: Can I wash the hats?
A: All of our hats are made from material that can be washed. Just treat them like you would a sweater. You can either hand wash with Woolite and cold water and let them air dry. Or, machine wash under the gentile cycle setting and put them in the drier using the low heat setting. We recommend washing the hats with a garment bag as this will keep the hat from tangling with your other clothes.
Q: What are the hats made of?
A: Most of the hats are made from 80% acrylic material and 20% wool. We have learned that using a small portion of wool will give the hats that warming feature and the capacity to bounce back to shape after washing.
Q: Which hats not contain wool? I am allergic!
A1: We have the Three Season Hats that are made from 95% cotton and 5% spandex.
A2: All of the fleece lined open top hats and fleece lined beanie hats. The fleece-lining is made from 100% polyester material and creates a wonderful band of warmth and comfort. The fleece lining completely covers the inside of the hat.
Q: What material is the visor of the hat made of?
A: All of our hats have a plastic composite visor inserted inside. We wanted the hat to be cared for and the plastic visor allows you to shape the hat just like you would a baseball cap and allows you to wash the hat.
Customer Service FAQs
Q: Which credit cards do you accept?
A: All major credit cards are accepted including: Visa, Master Card, American Express, and Discover
Q: Is my order processed securely?
A: Yes, We are secured by GoDaddy.com, which is a popular trusted source for secure online payment transactions and they also establish our entity credentials.
Q: Can I pay by check or money order?
A: Yes. You can mail your payment to, Jully's Fashion Design, 2919 Hidden Hollow Road, Oshkosh, WI 54904
Q: Do you accept phone orders?
A: Yes. Actually we have a few customers who simply use the website to see the hats and then they call Jully directly by phone. She will take the order, work out the payment, and then mail the hats all on the same day. Call Your Phone Order at: (920) 889-1405
Q: When can I expect my order to arrive?
A: Typically orders are processed within one business day. Estimated shipping delivery time for standard processed orders from the United States Postal Service (USPS) is typically 3 - 6 days.
Q: What is your refund, return, or exchange policy?
A: We personally check each product by hand to ensure our highest quality standard before shipping your order. It is through this process that we can assure that our product is of significant value and personal choice. When we agree upon a refund we use the following procedure:
1. Merchandise was purchased within the first 30 calendar days.
2. The merchandise refund is the PRICE OF THE PRODUCT only, excluding the sales tax and shipping fee.
3. You ship the merchandise back to us.
4. Upon receiving the merchandise, we examine the product to determine a decision.
If everything is good, then a business check is prepared for the cost of the item only.
Return the merchandise to the following address:
Jully's Fashion Design
2919 Hidden Hollow Road
Oshkosh, WI 54904
